Refund policy

Hey there! I'm Ava Lane. I hate annoying corporate speak and legal jargon, which is why I put this clearly and simply.

Digital Products Refund Policy

You have 14 days from the date of purchase to request a refund for your eBook. To initiate a refund, simply email me at shop@avalaneauthor.com.

Please include your order number, your name, and the email address associated with your purchase. This helps me find your order faster.

Keep in mind, after I initiate the refund, it might take your bank or credit card company up to 10 days to process and reflect the refund.

But First...Is There Something I Can Help With?

If you experienced technical difficulties or any issues accessing your eBook, please reach out to me first. I’m here to help! Just email me at shop@avalaneauthor.com.

Refund Refusal

This rarely happens, but I reserve the right to refuse refunds if a request seems fraudulent. If you're reading this carefully, this probably doesn't apply to you!

Contact

I typically respond within 48 hours. Responses may be slower during holiday periods or unexpected circumstances. Thanks for your understanding!